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How do I download my video?
After you purchase your video you will receive an order confirmation email and an email containing the download link(s) to your video(s).
Please click that link and download and save your video to your device. NOTE: If you did not receive an email, please check your spam folder. For future orders, make sure that you can receive emails from saerockjp@gmail.com and contact@saerock.com.
Alternatively, you can go to My Account > Order history and detail >Details, then click the name of the video you want to download.
This is only available for the PC site. If you are downloading on your smartphone, please use the download link in your email.
I can't view videos purchased before June 2022
We renewed our website in June 2022 and customer accounts have been transferred to our new system.
Unfortunately, some of your accounts could not be transferred properly and may be missing some information.
Please do us a favor and fill the info in from "My Account". If your order history is missing and you need it for reference,
please let us know and we will add it manually.
If you need to download a purchased video, please email us the following information:
1) Name
2) email used to purchase the vids
3) name of video that you need to download
We will check your purchases and send you the download link!
We apologize for the inconvenience.
What payment methods do you accept?
We accept payment by credit and debit card of the following brands:
VISA, Mastercard, JCB, Diners, Discover, Maestro, American Express, EnRoute.
*Maestro is only available if you choose CCbill.
*American Express and EnRoute are only available if you choose regular Credit/Debit card payment.
How will my order show on my credit card statement?
If you chose CCBill as your payment method, you will see "CCBill - Saer digital media", and if you chose regular credit card or debit card payment, you will see "Saer Digital Media" on your statement.
Will I be able to stream my videos?
No, we do not have a streaming feature. You need to download the video purchased and save them on your device.