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Refund Policy
Prior to submitting for processing and billing, please ensure that you do not order the same clips, videos or image sets twice. Please report any billing errors to contact@saerock.com for resolution. Any billing errors by us will be handled immediately.
Friendly fraud and abuse by disputing the transaction with the issuing bank will result in immediate disqualification from future purchases and you will be banned from ordering from saerock.com.
We take fraud very seriously and will actively report cases of fraud to the local authorities for further prosecution.
Clips, videos, and image sets that are purchased from saerock.com cannot be swapped, shared, re-sold, or traded.
We aggressively enforce our intellectual property rights. Any infringement, including those related to swapping, trading, re-selling, or reposting of clips, videos, and images will be prosecuted to the fullest extent of the law.
Exchanges will only be given if a clip or image set is faulty or defective upon receipt. All clips or image sets must be exchanged within fifteen (15) days.
Non-registered Users: It is your responsibility to save and back-up any downloaded content (clips or image sets) from saerock.com. Download reactivations will only be allowed once within ninety (90) days of the initial purchase.
Registered Users: Download reactivation of previously purchased clips or image sets will be granted one (1) time after the initial content reactivation in your user account by contacting support: contact@saerock.com. Reactivation allows for one (1) additional download of previously purchased content.
The contents of saerock.com are intended for the personal non-commercial use of its users. All materials published on saerock.com (including, but not limited to video clips, news articles, photographs images, illustrations, and audio clips collectively, 'content') are protected by Copyright (C) and all other applicable intelligential property laws, and are owned and controlled by saerock.com.
You shall abide by Copyright (C) or other notices, information, and restrictions appearing in conjunction with any content accessed through the service.
You have the right to view the content obtained from the service for which you have paid; apart from that right, you do not have the right to copy, distribute, share, facilitate sharing, prepare derivative works, share derivative works, facilitate sharing of derivative works, publicly display for free or for compensation, or make any other use of such content without obtaining explicit written permission of the copyright holder
This restriction of use includes, but is not limited to: uploading, posting, selling, sharing, or making purchased content from this Site available in any format or through any mechanism (e.g., peer-to-peer file sharing, torrents, forums, social media etc.) to another party.